

BigAnt Live Chat is a value added feature for
BigAnt Instant Messenger. It is a web-based real time communication solution to bridges the gap between website visitors and your company.It is a inner module of BigAnt Messenger.
How does BigAnt Live Chat work?
1.
Download and install
BigAnt Messenger Server Console on your company server machine. BigAnt Live Chat was a built-in feature in BigAnt Messenger Server Pro.
2. The Administrator specifies operators from existed user account on BigAnt Messenger Server side. Get the auto-generated HTML code and insert to your webpage to create a live chat banner.
3. The operators has
BigAnt Client program installed on their computer.
4.When web visitors click the live chat banner, a private chat window will open. Meanwhile the operator will receive an instant note on his/her PC system tray. He/she click on the note to pop-up the chat window and start conversation with web visitors.
Key Features:
1) Host
BigAnt Live Chat on your company server. The web-based instant communication system is hosted on your dedicated server. Everything is under control;
2) Perfectly integrate company staff daily communication and web-based communication in one solution;
3) Enable real time chat. Pop up an instant chat request notification at system tray area on operator's local PC;
4) The operators can handle multiple conversations simultaneously;
5) Easy integration with your web site. Copy and paste HTML code, it's that easy;
6) Visitors can leave an offline message to the operators;
7) More than one operator when providing live support;
8) The operators can keep a message history on his local pc;Switch live chat request to desired person.
To communicate with your staff on a public computer with internet connection. No additional program or BigAnt Client program was required.
For example, you visit your company website on a public computer on airport, then click the live chat banner to build a connection between an online operator.
If you would like to chat with Andy Gales in your company rather than the current operator. The operator can forward your chat request to Andy Gales, so the live chat connection will build between you and Andy Gales.